Ordering

How can I change my order after it’s been placed?

Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend calling us immediately upon realising that something may be wrong with your order. We will do our best to ensure your order is met.

Gift Voucher

When will my Gift Voucher expire?

The Gift Voucher will expire 1 year from the date of purchase.

Where can I use the Gift Voucher?

You can redeem your Gift Voucher at our online shop during the checkout process. Credit may also be transferred to our in-store Rewardle System (read below).

Can I transfer the entire/remaining Voucher credit to purchase in-store coffees?

Yes, via our Rewardle system (in-store Rewardle account will be required) for in-store purchases from our Cafe Menu. Once credit has been transferred to the designated Rewardle account, we will deduct from the Gift Voucher and will not be able to reverse or refund it.

Can I add more value to a Gift Voucher?

No, once a Gift Voucher has been purchased, the value on it cannot be increased.

Can I return or refund the Gift Voucher?

Gift Vouchers cannot be returned or refunded.

Where can I find my code?

Once payment has been processed the Gift Voucher will be sent via email with a PDF attachment.

Will I be able to view my Gift Voucher balance online?

Your balance is included in your proof of purchase everytime you use your Gift Voucher. Your balance will be verified when you enter your Gift Voucher code during checkout.

When problems occurs

For any queries regarding the Gift Voucher system, please use the Contact Form or call us between our hours of operation.

Shipping

Shipping Within Australia

We deliver to almost everywhere within Australia, including both residential and business addresses, as well as rural addresses.

For more information about the national delivery network times, please check the Australia Post website.

Pick up from our Mt Hawthorn store is free.

International Shipping

Yes, we do if Australia Post services the destination. Please send your enquiry regarding your international order via contact form before you place your order.

If you have a question about your order please email us. Allow up to 24 hours for a response.

Please do not contact us via Facebook, Twitter or Instagram – email is much easier to keep track of and respond to.